Manhattan School of Music is committed to fairness 和 transparency.
Manhattan School of Music is committed to fairness 和 transparency. To live up to those values, we have created policies 和 procedures to address student concerns. In addition to our Title IX/Sexual Misconduct Policy Protecting Students, through which MSM addresses sexual misconduct allegations, 以及司法听证程序, through which MSM addresses violations of our Student Code of Conduct, the following procedures have been put in place:
学术申诉程序:
We recommend that a student wishing to register a complaint about course instruction or grading should first discuss the matter with the course instructor or department chair. The student may turn to the Dean of Students to help facilitate the conversation with the faculty member or department chair. The student can alert the Dean to the situation through a face to face meeting, 通过电子邮件或填写 投诉报告表格.
如果学生联系老师, the course instructor must address the inquiry within three (3) business days (note: faculty are not required to respond during the Winter Break, but are required to respond to any initiated discussion filed within two weeks of the issuance of the grade at the end of the spring semester even though this is during the summer holiday). If the matter is not resolved in a discussion with the faculty member, the student may address the complaint to the department chairperson; the student has one week to initiate a discussion with the department chairperson, who has three (3) business days to respond following the same guidelines as those pertaining to the faculty member.
如果这两步都不能解决投诉, 学生可以作正式陈述, 以书面形式, to the Dean of Academic Affairs for final review 和 decision. The Dean of Academic Affairs’ decision shall be final. One exception to this procedure is if the student filing the grievance is a doctoral student. 在这种情况下, the request for final review 和 decision should be submitted to the Provost, 教务长的决定是最终决定.
非学术申诉程序:
A student wishing to register a complaint about a non-academic matter should fill out a 投诉报告表格 including a) the nature of the problem(s), (b) the name of the individual(s) involved, 和 c) the result of any previous effort made to resolve the matter informally. The Dean of Students responds to the Grievance Report, 联系学生, 和 the person(s) named in the statement 和 attempts to resolve the matter informally. If informal discussion fails to resolve the problem, the grievance 和 any supporting documentation are submitted to a panel consisting of the Dean of Students, the Dean of Performance 和 Production Operations, the Dean of Enrollment Management 和 the Comptroller. (Note: any of these officials whose direct reports are key figures related to the disputed matter will recuse themselves from decision-making in the matter). The student initiating the grievance procedure is notified by the Dean about the issue’s resolution, normally within two (2) weeks of the ab和onment of informal resolution efforts. Students who are dissatisfied with the decision of the Dean of Students have three (3) business days to appeal to the Provost (appeal may be in the form of an email, with the word “Appeal” in the subject line). The student initiating the appeal is notified by the Provost, normally within two (2) weeks of the receipt of the appeal.
Students may seek guidance from appropriate administrative officers or faculty on how to resolve minor issues that may arise, 但都不是冤屈.
一年两次, the Committee on Academic Progress reviews all grievance resolutions to make sure the processes are functioning as intended.
For Students enrolled in a distance education (i.e., online or remote learning) course/program:
For any student who is residing outside of the State of NY 和 was unable to resolve a non-academic grievance related to an online or remote learning course to their satisfaction, they may file a complaint with the 纽约州教育局 (NYSED). The Office of College 和 University Evaluation (OCUE) serves as the State Portal Entity for distance education offered to out-of-state students under the State Authorization Reciprocity Agreements (SARA). Complaints must be filed within two years of the incident about which the complaint is made. An overview of the SARA complaint procedures are viewable 在这里. Students may access the State Portal Entity’s (NYSED’s) complaint information page 在这里.
安德里亚·理查兹
Supervisor of Higher Education 项目
518.474.1551
纽约州教育局
华盛顿大街89号
奥尔巴尼，纽约州12234
